Refund Policy
Transparent and equitable refund terms for your confidence
Overview
At CopperPinePath, we recognize that plans can alter, and we are committed to enforcing straightforward and lucid refund guidelines. This document details the criteria under which refunds might be granted for yacht rental services.
Before scheduling a service, please examine this policy thoroughly. By reserving a rental with CopperPinePath, you are signifying your acceptance of these refund conditions.
Standard Cancellation and Refund Schedule
More than 72 Hours Before Charter
Eligible for: Full reimbursement excluding handling charges
Processing Time: 5-7 business days
Processing Fee: €50 for credit card transactions
Conditions: Must be solicited via written correspondence through email or phone communication
24-72 Hours Before Charter
Eligible for: Half of the total rental fee
Processing Time: 7-10 business days
Processing Fee: €25 subtracted from the reimbursement amount
Conditions: Credible justification needed; administrative expenditures incurred
Less than 24 Hours Before Charter
Eligible for: Reimbursement is not available
Exception: Consideration for unexpected circumstances
Alternative: Rental credit may be provided at the discretion of the management
Conditions: Supporting documents needed for claims concerning emergencies
Weather-Related Cancellations
Our Weather Guarantee
Primacy is given to safety. If our certified captain determines that weather conditions pose a danger to chartering activities, we offer various options:
- Full Refund: Issued in full if changing the date is not feasible
- Reschedule: Adjust your booking to a new date without any extra charges
- Charter Credit: Get a voucher valid for 12 months from the initial rental date
Weather Assessment Process
We consider the following in our weather assessment:
- Examination of wind speed and directions
- Observation of wave scale and oceanic circumstances
- Predictions on visibility and rainfall
- Advisories and cautions from Coast Guard
- Captain's judgment based on safety protocols
Decision Timeline: Decisions regarding weather cancellations are made at least 4 hours before the charter is scheduled to set off.
Medical Emergency Refunds
Emergency Circumstances
We empathize that medical urgencies can arise. Situations that could be eligible for exceptional consideration include:
- Unexpected illness or harm necessitating hospitalization
- Demise of a close family member
- Urgent military deployment or recall
- Mandatory jury service or legal summons
- Natural catastrophes impairing travel
Documentation Requirements
For processing requests under emergency circumstances, kindly submit:
- Confirmation from a medical institution or hospital records
- Death certificate (if it applies)
- Official military directives
- Legal summons or notification of required jury duty
- Travel warnings or declarations of emergency
Processing: Emergency refund claims are handled within 3-5 working days upon receipt of appropriate confirmation.
Operational Cancellations
Mechanical Issues
If your designated boat encounters mechanical faults that are unsolvable:
- Alternate Vessel: We will strive to supply an equivalent substitute
- Full Refund: If a similar substitute is not accessible
- Partial Refund: If the substitute boat has a different price rate
- Compensation: Extra remuneration may be accorded for the trouble caused
Crew Unavailability
In exceptional instances when a certified crew is not available:
- An alternate crew will be arranged if feasible
- Complete reimbursement if the rental cannot proceed
- Rescheduling options without additional costs
Refund Processing
Payment Method
Reimbursements are carried out using the same method of payment as the original booking:
- Credit Cards: 5-7 business days
- Bank Transfers: 7-10 business days
- Cash/Cheque: 3-5 business days
Processing Fees
Credit Card Processing
€50 fee for cancellations more than 72 hours in advance
Bank Transfer Processing
€25 fee for all bank transfer refunds
International Processing
Extra fees may be necessary for international transactions
Charter Credits
When Credits Are Offered
Rental credits might be offered in lieu of refunds under certain situations:
- Late cancellations (less than 24 hours prior)
- Cancellations due to weather
- Voluntary changes to booking
- Interruptions due to operational factors
Credit Terms
- Validity: 12 months from the date of issuance
- Transferability: Credits cannot be passed on to others
- Value: Equal to the full cost of the charter without additional fees
- Usage: Applicable towards any charter available
- Expiration: Credits expire without extension after 12 months
Partial Service Refunds
Service Interruptions
If your rental is halted or reduced due to events within our dominion:
- A refund proportional to the unutilized duration
- A voucher for a future rental of identical value
- Extra complimentary services or enhancements
Guest-Related Interruptions
If a rental is concluded in advance due to the misconduct of guests or breaches of safety rules:
- No compensation for the remaining time
- Full settlement is still required
- Extra charges may be imposed
Dispute Resolution
If you contest a refund decision, you may:
- Appeal for an assessment by our administrative team
- Submit further documentation or substantiation
- Search for a settlement through consumer protection entities
- Opt for legal recourse as sanctioned by governing regulations
How to Request a Refund
Step 1: Get in Touch
Initiate your refund claim through:
- Email: [email protected]
- Phone: +49 40 30084948
- Physically at our marina establishment
Step 2: Furnish Information
Your claim should include:
- Confirmation code of the booking
- Date and scheduled time of the charter
- Motivation for the cancellation
- Any supporting evidence if required
- Desired method for reimbursement
Step 3: Examination and Execution
Our staff will acknowledge your request within a day, assess it based on this policy, announce a decision in two days, and process sanctioned refunds within the allocated time periods.
Important Notes
- All applications for reimbursements must be in written form
- Refunds are carried out in € regardless of the currency used for the initial payment
- We strongly advise purchasing travel insurance
- This policy is amendable with a month's notice
- Refunds are liable to applicable taxes and regulatory stipulations
Contact Information
To ask about refunds or to lodge a refund request:
Refunds Department
CopperPinePath Marine Services Ltd.
Marina Point
Hamburg 20459
Germany
Phone: +49 40 30084948
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM